Effective Date: 3 August 2026
1. Introduction
PUNT HUB ENTERPRISES PTY LTD (ABN 44 699 984 284) ("Punt Hub", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you use Punt Hub, including our website, games, newsletters, community features and related services.
By accessing or using Punt Hub, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Punt Hub is operated by:
PUNT HUB ENTERPRISES PTY LTD
ABN: 44 699 984 284
For privacy enquiries, requests or complaints, please contact:
Email: info@punthub.com.au
3. Information We Collect
Depending on how you use Punt Hub, we may collect the following information.
Information You Provide
This may include:
Name
Email address
Username
Display name
Profile information
Community posts and comments
Competition or game entries
Feedback and enquiries
Newsletter subscriptions
Passwords are securely managed by our authentication provider, Clerk. Punt Hub does not store or have access to your password.
You may browse much of Punt Hub without creating an account.
Information Collected Automatically
When you visit Punt Hub, we may automatically collect information including:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
General geographic location
Cookies and similar technologies
This information helps us improve the website and understand how visitors use our services.
Game and Community Activity
If you participate in Punt Hub games or community features, we may collect information such as:
Games played
Entries submitted
Streaks
Achievements
Leaderboard positions
Community posts and comments
User preferences
Anonymous gameplay may be stored using browser-based identifiers until you create an account.
4. How We Use Your Information
We may use your information to:
Provide and operate Punt Hub
Maintain user accounts
Operate games, competitions and leaderboards
Deliver newsletters and product updates
Respond to enquiries
Personalise your experience
Improve website functionality
Monitor website performance
Detect fraud, abuse or security issues
Comply with legal obligations
5. Email Communications
If you subscribe to our newsletter or create an account, we may send you emails relating to:
Racing news
Tips and editorial content
Product updates
New features
Games
Community updates
Service announcements
You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.
Service-related emails may still be sent where necessary to operate your account.
6. Affiliate Links
Punt Hub contains links to licensed wagering operators and other third-party businesses.
Some of these links are affiliate links.
If you click an affiliate link and later complete a qualifying action, Punt Hub may receive a commission.
Affiliate commissions do not affect the price you pay.
Editorial content, games and community discussions are not determined solely by affiliate relationships.
7. Cookies
Punt Hub uses cookies and similar technologies to:
Keep users signed in
Remember preferences
Save game progress
Maintain streaks and achievements
Improve website performance
Analyse website usage
Improve advertising effectiveness
Enhance security
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Analytics
Punt Hub uses analytics and website improvement tools to better understand how visitors use the website.
These currently include:
Google Analytics
Microsoft Clarity
These services help us understand:
Website traffic
Popular content
Navigation patterns
Device types
Browser usage
User interactions
Areas of the website requiring improvement
Analytics information is generally aggregated and is not intended to personally identify individual visitors.
9. Third-Party Services
Punt Hub uses trusted third-party service providers to help deliver our services.
Current providers include:
Clerk
Clerk provides secure authentication, account management and user login services.
If you create a Punt Hub account, your authentication information is securely processed by Clerk.
Google Analytics
Google Analytics provides website usage and traffic analytics to help us improve Punt Hub.
Microsoft Clarity
Microsoft Clarity helps us understand how visitors interact with Punt Hub through features such as session recordings, click tracking and heatmaps.
Sensitive information, including passwords, is masked and is not intentionally recorded.
Resend
Resend is used to deliver transactional and marketing emails, including:
Account verification
Password reset emails
Newsletters
Product updates
Service notifications
Your email address is used only for the purpose of sending these communications.
We may change or add service providers from time to time as our platform evolves.
10. User Accounts
If you create a Punt Hub account, we may store information including:
Email address
Username
Display name
Profile image
Game history
Achievements
Community activity
Preferences
You are responsible for maintaining the confidentiality of your account credentials.
11. Community Features
If you participate in community areas such as OddsTribe, information you choose to publish may become publicly visible.
This may include:
Username
Profile image
Posts
Comments
Reactions
Public game achievements
Public leaderboard positions
Please avoid posting personal or sensitive information in public areas.
12. Games and Leaderboards
Punt Hub provides free games for entertainment purposes.
Where applicable, we may display:
Usernames
Leaderboard positions
Streaks
Achievements
Historical game results
Anonymous users may also participate using browser-based identifiers where supported.
13. Sharing Your Information
We do not sell your personal information.
We may disclose information:
To trusted service providers assisting us in operating Punt Hub
Where required by law
To protect our legal rights or users
In connection with a business sale, merger or restructure
14. Data Security
We take reasonable technical and organisational measures to protect your information.
These may include:
HTTPS encryption
Secure authentication through Clerk
Role-based access controls
Database security controls
Monitoring and logging of suspicious activity
Regular software updates
While we take reasonable steps to protect personal information, no online service can guarantee absolute security.
15. International Processing
Some of our service providers may process information outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
16. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain user accounts
Operate games and community features
Comply with legal obligations
Resolve disputes
Enforce our agreements
Anonymous or aggregated analytics information may be retained for longer periods.
17. Automated Processing
Punt Hub may use automated systems or artificial intelligence to assist with:
Personalised content
Search
Recommendations
Spam detection
Community moderation
Product improvements
These systems are designed to improve the user experience and are not intended to make legal or financial decisions about users.
18. Your Rights
Subject to applicable law, you may request to:
Access your personal information
Correct inaccurate information
Update your account details
Delete your account
Withdraw marketing consent
Make a privacy complaint
To make a request, please contact us using the details provided in this Privacy Policy.
19. Children's Privacy
Punt Hub is intended for adults interested in horse racing.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
20. Responsible Gambling
Punt Hub provides racing information, editorial content, odds comparison tools and free games.
Punt Hub does not accept wagers or provide gambling services.
Some pages contain links to licensed third-party wagering operators.
If you choose to gamble, please do so responsibly and only where legally permitted.
Support is available through organisations such as Gambling Help Online.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on Punt Hub.
Where significant changes are made, we may notify registered users through the website or by email where appropriate.
22. Contact Us
For questions, requests or complaints regarding this Privacy Policy or your personal information, please contact:
PUNT HUB ENTERPRISES PTY LTD
ABN 44 699 984 284
Email: info@punthub.com.au